FAQ'S

Orders can take approximately 1-5 business days for all domestic orders to be processed and shipped (weekends are not included). Personalized orders will take longer and we will give you a timeframe on those orders via email. 

CAN I ORDER BY PHONE? 
Unfortunately, we do not process any orders by phone. All orders must be placed directly on our online website. 

WHAT PAYMENT METHODS DOES BACKROADS BOUTIQUE ACCEPT?
We accept the following forms of payment:
Visa
MasterCard
PayPal
Sezzle 

HOW CAN I TRACK MY ORDER? 
You can track your order by visiting USPS.com
Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).
Please allow 24 - 48 hours for your tracking information to be updated on the www.USPS.com site from the time you receive your tracking information email from our team. 

HAVEN'T RECEIVED MY PACKAGE, WHAT SHOULD I DO? 
Should you not receive your package, please contact our team at backroadsboutique20@gmail.com to assist you in locating your order. 

HOW WILL I KNOW WHEN MY REFUND HAS BEEN PROCESSED? HOW LONG BEFORE I SEE A CREDIT IN MY ACCOUNT? 
We only issue store credit at this time or an exchange. Excludes clearance, holiday, tights/socks, accessories  or anything personalized. 

DO YOU HAVE OVERNIGHT OR EXPRESS SHIPPING? 
No

YOUR RETURN POLICY SAYS 15 DAYS, BUT IS THAT FROM THE DATE I PLACE MY ORDER OR FROM THE DAY I RECEIVE MY PACKAGE? 
The 15 day period begins from the date of delivery (the day you receive your package). Store credit will be issued only or an exchange. Items must be smoke free, hair free, unworn with tags attached. 

WHAT SHIPPING METHOD IS USED? We ship our packages via USPS.   

I NEED TO CANCEL MY ORDER, WHAT DO I DO? Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.

HOW CAN I CONTACT Backroads Boutique CUSTOMER SERVICE?

 Email us at backroadsboutique20@gmail.com - We love hearing from our customers!

• Our Customer Service Team is available to answer any questions and inquiries you may have  (859) 432-8418 Tuesday thru Saturday (8am-6pm) CST. Please allow up to 24 hours (not including weekends) for a response. 
• Emailing about an Order – Please include Order Number - First and Last Name provided to place order, and email address used to place order.
• Emailing about a Return - Customer to pay shipping to return items or may bring to the store. Store credit only will be issued excluding clearance, holiday, socks/tights and accessories. This must take place within 15 days of purchase. 

 HOW DO I APPLY A DISCOUNT CODE TOWARD MY ORDER?  To apply a discount code to your order, you must first add items into your cart. Once you add items to your cart, click on "View Shopping Cart". This will lead you to a new window where you will find the Discount Code box. Type the Discount Code here, then click on "Apply". Once this is complete, you may then proceed with successfully placing your order and checkout.

ARE ORDERS PLACED WITH A DISCOUNT CODE CONSIDERED FINAL    SALE?  Yes, at this time, any order or item placed with a Discount Code upon checkout will be Final Sale

CAN I MAKE AN EXCHANGE?  Backroads Boutique will issue exchanges as long as items are smoke free, hair free, unworn and tags still attached. This must take place within 14  days of purchase. Customer is to pay for return shipping if needed. 

CAN I MAKE ANY CHANGES TO MY ORDER AFTER IT'S BEEN SUCCESSFULLY PLACED? Since we do our best to ship packages as promptly as possible, we are unable to make any changes to your order once it has been successfully placed and processed.